We arrived at night in Marseille, we slept in the street in front of the station Saint Charles. A gentleman spoke to us and told us that we could call 115. We tried to call the 115 all night but there was no answer until the next day around noon. I’ve tried more than 20 times to reach them. They asked for information about my wife, about my son and they reminded us about an hour later to give us the address of the hotel HECO where we stayed for 10 days. We went to the hotel by train to Septêmes station.