APL (Housing Allowance) payments unexpectedly stopped…

Extract from Récit de Marcello • 35 years old • Man • Italian

After having received my Individualised Housing Allowance (APL) for a number of months a number of different problems occured one after the other leading to my allowance being stopped. For example, one day the hyphen in my first name disappeared in their database stopping my payments. I had to return to the CAF and demand that they correct my personal details. These kinds of hassles stopped when the pro-migrant association stepped in. They contacted the CAF directly and threatened legal proceedings in order to safeguard my rights and those of all the other people who suffered this type of treatment.

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